Our travel supplies are meticulously curated to enhance your journeys, ensuring you have everything you need for a seamless adventure.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be exempt from being returned, including personalized or custom-made products. If you are unsure whether your item is eligible for return, please contact us for clarification.
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns requested after 30 days may not be accepted.
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you are returning an item due to a mistake on our part, we will cover the return shipping costs.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will arrange for a replacement or refund at no additional cost to you.
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any issues with final sale items.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory.
Our travel supplies are meticulously curated to enhance your journeys, ensuring you have everything you need for a seamless adventure.